Shipping & Delivery
How long will my order take to process?
All orders will take 2 to 3 business days to process. We do not ship or deliver on public holidays or weekends.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Should there be significant delays to the shipment of your order, we will contact you via email.
What are your delivery charges?
Your delivery charges will be calculated and displayed at checkout. All shipments will be outbound from Singapore.
|
Location |
Estimated Delivery Time* |
|
Singapore |
4 to 7 Business Days |
|
International Priority Express |
4 to 7 Business Days |
|
International Economy** |
6 to 14 Business Days |
*Please note these delivery times are estimates only and not guaranteed.
**Currently unavailable for countries in the Asian-Pacific Region (APAC), Canada, Latin America and USA
International deliveries may have additional days due to custom delays.
Please note that delivery to certain countries have been impacted by the COVID-19 pandemic. You may refer to the tables below for more information.
|
TRANSIT TIME EXTENSION |
|||
|
1 DAY |
2 DAYS |
3 DAYS |
7 DAYS |
|
Canada |
China |
Japan |
Angola |
|
Hong Kong SAR |
Philippines |
Botswana |
|
|
Indonesia |
Eswatini |
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|
New Zealand |
Kenya |
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|
South Korea |
Lesotho |
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|
Taiwan |
Malawi |
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|
Thailand |
Mozambique |
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|
Vietnam |
Namibia |
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|
USA |
South Africa |
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|
Zambia |
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Do I have to pay import charges if I am buying from outside of Singapore?
Yes, any customs and import duties are to be paid by the customer. Vallio is not responsible for any additional customs clearance charges that your order may incur. As every country has their own respective custom policies, please contact your local customs office for more information.
Can I track my order?
You will receive your tracking number via email when your order has been dispatched. The tracking number will be active within 24 hours.