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Shipping & Delivery

How long will my order take to process?
All orders will take 2 to 3 business days to process. We do not ship or deliver on public holidays or weekends. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Should there be significant delays to the shipment of your order, we will contact you via email.

What are your delivery charges?
Your delivery charges will be calculated and displayed at checkout. All shipments will be outbound from Singapore.

Location

Estimated Delivery Time*

Singapore

1 to 3 Business Days

International Priority Express

1 to 3 Business Days

International Economy**

3 to 5 Business Days

 

*Please note these delivery times are estimates only and not guaranteed.

**Currently unavailable for countries in the Asian-Pacific Region (APAC), Canada, Latin America and USA

International deliveries may have additional days due to custom delays.

Please note that delivery to certain countries have been impacted by the COVID-19 pandemic. You may refer to the tables below for more information.

TRANSIT TIME EXTENSION

1 DAY

2 DAYS

3 DAYS

7 DAYS

Canada

China

Japan

Angola

Hong Kong SAR

Philippines

Botswana

Indonesia

Eswatini

New Zealand

Kenya

South Korea

Lesotho

Taiwan

Malawi

Thailand

Mozambique

Vietnam

Namibia

USA

South Africa

Zambia

 

Do I have to pay import charges if I am buying from outside of Singapore?
Yes, any customs and import duties are to be paid by the customer. Vallio is not responsible for any additional customs clearance charges that your order may incur. As every country has their own respective custom policies, please contact your local customs office for more information.

Can I track my order?
You will receive your tracking number via email when your order has been dispatched. The tracking number will be active within 24 hours.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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