FAQ

What does antimicrobial mean?

According to the Merriam Webster Dictionary, antimicrobial stands for “destroying or inhibiting the growth of microorganisms and especially pathogenic microorganisms” [1]. Products with antimicrobial properties not only eliminate pathogens, but also prevent further their spread or growth.

What is Reso-charged Technology?
Reso-charged Technology is a new and improved version of Resonance Technology. Twice as strong as its predecessor, it shatters the pathogens' cell membranes and airborne particles into smaller clusters when they come into contact with the frequency. Charging the active ingredients with Resonance Frequencies, this enables the effect of being able to eliminate pathogens 5cm from the surface they are being applied onto.

What are Pathogens?
Pathogens are biological organisms that can cause disease and/or illness, also known as germs. Examples of pathogens include viruses, bacteria, fungi and parasites.

Do your products contain alcohol?

No. As Long-term use of alcohol-based sanitizers is harmful and damaging to the skin, V-Series products are water-based and are therefore fragrance free, non-toxic and gentle on all skin types.

Are your products safe for animals?
Yes, V-Series products are safe for animals.

Are your products safe for children?

Yes, V-Series products are safe for children.

Do I still need to use normal hand sanitizers on top of your products?
No, V-Series products are good enough to keep you protected.

What is the difference between V-MULTI, V-GUARD and V-AIR?

While most of our products are made with the same ingredients, they have differences in the ratioed amounts of each component, thus resulting in their comparable strengths of perseverance. V-AIR is the only product that is different from the rest as it has tourmaline in it, thus making it liquid negative ion. It does not contain ionic copper, which the rest of our products have.

V-MULTI

How does V-MULTI work?

V-MULTI utilises Reso-charged Technology combined with a proprietary binder, ionic copper and water to eliminate pathogens from the surface. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are eliminated within 5cm from the surface it is being applied on. This protection lasts for up to 24 hours.

What can I use V-MULTI on?
You can use V-MULTI on hands, body as well as both disposable and reusable masks.

How long does one bottle last for?

1 bottle contains around 300 sprays. Depending on your frequency of use, it can last from at least 1.5 months to 3 months.

V-GUARD

How do V-GUARD work?

V-GUARD utilises Reso-charged Technology combined with a proprietary binder, ionic copper and water to eliminate pathogens from the surface. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are eliminated within 5cm from the surface it is being applied on. This protection lasts for up to 180 days.

What can I use V-GUARD on?

You can use V-GUARD on high touch point surfaces, such as floors, walls and cars. You can also use it in areas with low-light, such as in the inside of cars or places such as cinemas.

Before applying V-GUARD, what should I clean my surfaces with?

As per our instructions, it is advisable to clean the surface with clean water or our very own V-GUARD before applying the coating.

How long does one Duo Care Pack last for?

1 Duo Care Pack is enough to cover a standard 4-seater vehicle, which will last up to 180 days (6 months). For slightly bigger vehicles such as a 6-seater or a van, we suggest that you purchase 2 of our Duo Care Packs to be able to cover the full surface area of your vehicle.

V-AIR

How does V-AIR work?

V-AIR utilises Reso-charged Technology combined with a proprietary binder, tourmaline and water to neutralise pathogens in the air. The tourmaline releases negative ions into the surrounding air, and neutralises positive ions in the atmosphere. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are neutralised within 5cm from the surface it is being applied on and in the air it gets in contact with. This protection lasts for up to 180 days.

What can I use V-AIR on?

You can use V-AIR on areas which circulate air, such as ceilings, ceiling fans, walls and air conditioners.

After using the V-AIR on my air conditioner, I notice there is a white substance lingering on the surface of my vents. What is it and what does it do?

The white residue is tourmaline powder, a natural by-product of V-AIR liquid negative ion solution. It is completely non-toxic, child-safe and its function is to release the negative ions into the atmosphere to counter positive ions, purifying the air around you. If you find there is too much excess, you can always use a damp cloth to wipe it off, as per our instructions.

Before applying V-AIR, what should I clean my surfaces with?

As per our instructions, it is advisable to clean the surface with clean water or our very own V-MULTI before applying the coating. For V-AIR, wash your air-conditioner first with water and dry with a microfiber cloth before application.

How long does one Duo Care Pack last for?

1 Duo Care Pack is enough to cover a standard 4-seater vehicle, which will last up to 180 days (6 months). For slightly bigger vehicles such as a 6-seater or a van, we suggest that you purchase 2 of our Duo Care Packs to be able to cover the full surface area of your vehicle.

Payments

What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Paypal.

What currency do you use?
All our prices are displayed are in Singapore Dollars. For cards issued by a country not using Singapore Dollars, your total will automatically be converted to your local currency by our payments processing bank at the currency exchange on the day of your order.

Orders

How do I know if my order has been processed?
Once you have placed your order, you should receive a confirmation email containing your Order Number. If you have not received it within 1 hour, contact us as soon as possible by emailing us at orders@vallio.co with the title “PROCESS ISSUE: (ORDER NUMBER) – (FULL NAME)” when you do so.

Can I amend my order?
Orders cannot be amended as all sales are final and non-refundable.

What if I want to cancel my order?
If you would like to cancel your order, please do so within 1 to 2 business days before dispatch. You can email us at orders@vallio.co with the title “CANCEL REQUEST: (ORDER NUMBER) – (FULL NAME)” when you do so. We will only refund cancelled orders. Once your item has been dispatched, you will not be able to cancel it or request for a refund.

How long will it take to receive my refund?
We will issue the refund as soon as possible by the original or agreed payment method within 14 working days of the receipt. Please note that we do not refund delivery charges as those are non-refundable.

Shipping & Delivery

Please check our Shipping & Delivery page for more information.

Returns & Replacements

Please check our Returns Policy page for more information.

Distribution

Do you have a physical store?

As we are an ecommerce platform focusing on online retail, we do not have a physical store.

Do you have a product catalogue for your products?

You can refer to our respective product catalogues below:

The V-Series

Do you sell wholesale internationally?

Yes, we are the Singapore distributor for the brands listed on our website. If you are interested in selling the products outside of Singapore, you may take a look at our For Businesses and drop us an email at enquiry@vallio.co.

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