FAQ

How does Quantum-ION ® SAFE work?

Quantum-ION ® SAFE utilises Resonance Technology combined with a proprietary binder, ionic copper and water to eliminate pathogens from the surface. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are eliminated within 5cm from the surface it is being applied on. This protection lasts for up to 24 hours.

What can I use Quantum-ION ® SAFE on?

You can use Quantum-ION ® SAFE on hands, body as well as both disposable and reusable masks.

How long does one bottle last for?

1 bottle contains around 300 sprays. Depending on your frequency of use, it can last from at least 1.5 months to 3 months.

How does Quantum-ION ® PROTECT work?

Quantum-ION ® PROTECT utilises Resonance Technology combined with a proprietary binder, ionic copper and water to eliminate pathogens from the surface. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are eliminated within 5cm from the surface it is being applied on. This protection lasts for up to 60 days.

What can I use Quantum-ION ® PROTECT on?

You can use Quantum-ION ® PROTECT on all high-touch point areas, such as mobile devices, furniture, doorknobs, steering wheels, keyboards, keys, buttons, laptops, etc. and even reusable masks for up to 5 washes.

How long does one bottle last for?

1 bottle contains around 300 sprays. Depending on your frequency of use, it can last from at least 1.5 months to 3 months.

How does Quantum-ION ® MULTI work?

Quantum-ION ® MULTI utilises Resonance Technology combined with a proprietary binder, ionic copper and water to eliminate pathogens from the surface. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are eliminated within 5cm from the surface it is being applied on. This protection lasts for up to 24 hours.

What can I use Quantum-ION ® MULTI on?

You can use Quantum-ION ® MULTI on hands, body as well as both disposable and reusable masks.

How long does one bottle last for?

1 bottle contains around 300 sprays. Depending on your frequency of use, it can last from at least 1.5 months to 3 months.

How do Quantum-ION ® GUARD work?

Quantum-ION ® GUARD utilises Resonance Technology combined with a proprietary binder, ionic copper and water to eliminate pathogens from the surface. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are eliminated within 5cm from the surface it is being applied on. This protection lasts for up to 180 days.

What can I use Quantum-ION ® GUARD on?

You can use Quantum-ION ® GUARD on high touch point surfaces, such as floors, walls and cars. You can also use it in areas with low-light, such as in the inside of cars or places such as cinemas.

How do Quantum-ION ® AIR work?

Quantum-ION ® AIR utilises Resonance Technology combined with a proprietary binder, tourmaline and water to neutralise pathogens in the air. The tourmaline releases negative ions into the surrounding air, and neutralises positive ions in the atmosphere. Charged using a proprietary process using an optimal frequency spectrum, pathogens like bacteria, virus, mold, fungi and algae are neutralised within 5cm from the surface it is being applied on and in the air it gets in contact with. This protection lasts for up to 180 days.

What can I use Quantum-ION ® AIR on?

You can use Quantum-ION ® AIR on areas which circulate air, such as ceilings, ceiling fans, walls and air conditioners.

After using the Quantum-ION ® AIR on my air conditioner, I notice there is a white substance lingering on the surface of my vents. What is it and what does it do?

The white residue is tourmaline powder, a natural by-product of Quantum-ION ® AIR liquid negative ion solution. It is completely non-toxic, child-safe and its function is to release the negative ions into the atmosphere to counter positive ions, purifying the air around you. If you find there is too much excess, you can always use a damp cloth to wipe it off, as per our instructions.

Before applying Quantum-ION ® GUARD and Quantum-ION ® AIR, what should I clean my surfaces with?

As per our instructions, it is advisable to clean the surface with clean water or our very own Quantum-ION ® MULTI before applying the coating. For Quantum-ION ® Air, wash your air-conditioner first with water and dry with a micro fibre cloth before application.

How long does one Duo Care Pack last for?

1 Duo Care Pack is enough to cover a standard 4-seater vehicle, which will last up to 180 days (6 months). For slightly bigger vehicles such as a 6-seater or a van, we suggest that you purchase 2 of our Duo Care Packs to be able to cover the full surface area of your vehicle.

What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Paypal. 

What currency do you use?
All our prices are displayed are in Singapore Dollars. For cards issued by a country not using Singapore Dollars, your total will automatically be converted to your local currency by our payments processing bank at the currency exchange on the day of your order.

How do I know if my order has been processed?
Once you have placed your order, you should receive a confirmation email containing your Order Number. If you have not received it within 1 hour, contact us as soon as possible by emailing us at orders@vallio.co with the title “PROCESS ISSUE: (ORDER NUMBER) – (FULL NAME)” when you do so.

Can I amend my order?
Orders cannot be amended as all sales are final and non-refundable.

What if I want to cancel my order?
If you would like to cancel your order, please do so within 1 to 2 business days before dispatch. You can email us at orders@vallio.co with the title “CANCEL REQUEST: (ORDER NUMBER) – (FULL NAME)” when you do so. We will only refund cancelled orders. Once your item has been dispatched, you will not be able to cancel it or request for a refund.

How long will it take to receive my refund?
We will issue the refund as soon as possible by the original or agreed payment method within 14 working days of the receipt. Please note that we do not refund delivery charges as those are non-refundable.

Please check our Shipping & Delivery page for more information.

Please check our Returns Policy page for more information.

Do you have a physical store?
As we are an ecommerce platform focusing on online retail, we do not have a physical store.

Do you have a product catalogue?
You can find digital copies of our respective brand catalogues on our For Businesses page.

Do you sell wholesale internationally?
Yes, we are the Singapore distributor for the brands listed on our website. If you are interested in selling the products outside of Singapore, you may take a look at our For Businesses and drop us an email at enquiry@vallio.co.