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FAQ

What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Paypal. 

What currency do you use?
All our prices are displayed are in Singapore Dollars. For cards issued by a country not using Singapore Dollars, your total will automatically be converted to your local currency by our payments processing bank at the currency exchange on the day of your order.

How do I know if my order has been processed?
Once you have placed your order, you should receive a confirmation email containing your Order Number. If you have not received it within 1 hour, contact us as soon as possible by emailing us at orders@vallio.co with the title “PROCESS ISSUE: (ORDER NUMBER) – (FULL NAME)” when you do so.

Can I amend my order?
Orders cannot be amended as all sales are final and non-refundable.

What if I want to cancel my order?
If you would like to cancel your order, please do so within 1 to 2 business days before dispatch. You can email us at orders@vallio.co with the title “CANCEL REQUEST: (ORDER NUMBER) – (FULL NAME)” when you do so. We will only refund cancelled orders. Once your item has been dispatched, you will not be able to cancel it or request for a refund.

How long will it take to receive my refund?
We will issue the refund as soon as possible by the original or agreed payment method within 14 working days of the receipt. Please note that we do not refund delivery charges as those are non-refundable.

Please check our Shipping & Delivery page for more information.

Please check our Returns Policy page for more information.

Do you have a physical store?
As we are an ecommerce platform focusing on online retail, we do not have a physical store.

Do you have a product catalogue?
You can find digital copies of our respective brand catalogues on our
For Businesses page.

Do you sell wholesale internationally?
Yes, we are the Singapore distributor for the brands listed on our website. If you are interested in selling the products outside of Singapore, you may take a look at our
For Businesses and drop us an email at enquiry@vallio.co.


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